Help
Support
DraftHQ is built for draft day, so most questions come up on draft night. Start with the common answers below; if you're still stuck, reach out and include your league name and roughly when the problem happened.
Contact
A public support mailbox is not yet published. In the meantime, contact the person who invited you to DraftHQ or your league commissioner, who can reach the DraftHQ team directly. This page will be updated with a contact address.
Common questions
- I can't sign in
- Sign in with the same method you signed up with — email and password, or Google. If you signed up with Google, the password fields won't work for that address. There is no self-service password reset yet; contact us and we will help you regain access.
- My invitation link doesn't work
- Invitation links are single-use and may have been revoked by the commissioner. Ask your commissioner to send a fresh link. If you were asked to sign in first, finish signing in and the invitation will continue automatically.
- The Live Board on our TV isn't updating
- The board reconnects on its own after a network blip. If it stays behind, reload the display link in the browser on the TV. Picks are stored on the server, so nothing is lost by reloading.
- A pick needs to be undone
- The commissioner can undo the most recent pick from the Draft Room. Only the last pick can be undone; earlier picks are part of the permanent draft record.
- I need to change a team name or logo
- Team owners can rename their own team and upload a logo from the league's Teams page. Names shown on a locked or completed draft are frozen as history and do not change.
- How do I delete a mock draft, a draft or a league?
- Delete your own mock drafts from Mock Draft history. Commissioners delete a draft from its setup page and a league from League Settings → Danger Zone. League deletion is permanent and removes the league's drafts, picks, schedule and memberships; your League Mocks stay in your personal history.
- Delete my account or my data
- There is no self-service account deletion yet. Send a request from the email address on your account and we will remove your account and the personal information tied to it, as described in the Privacy Policy.